ARE-ON Network Impact Guidelines

ARE-ON Network Impact Guidelines

Network Impact is an objective scale of measure used internally to quantify the highest level of impact to the network that occurred throughout the duration of a problem or maintenance. Network Impact seeks to answer, “How severe is the problem/maintenance to the network?”

1-CRITICAL

  • The network, a portion of the network, or a key network resource, has failed causing an outage of service.
  • The network, a portion of the network, or a key network resource, is severely degraded rendering the network nearly unusable.

2-HIGH

  • The network, a portion of the network, or a key network resource, has failed or is severely degraded, but service has not been affected due to redundant resources.
  • The network, a portion of the network, or a key network resource, is experiencing mild-to-moderate degradation, and service is affected.
  • Security requests and incidents.

3-ELEVATED

  • Network problems or maintenances of limited scope that pose no risk to the network as a whole.
  • Direct connectivity to a single entity (peer, connector, lambda) has been lost.